5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of continuing quality management procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by looking at the walls. However, when you employ a security guard business, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a method of verification and quality management to make sure that problems associated with the lack of doing these tasks do not begin to occur.
In this guide we’ll talk five (5) simple actions to enhancing your safety guard service and attaining what you imagine as your perfect event security London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a fantastic fit for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This initial conversation can tell you a good deal on what to expect from this guard and it gives you a chance to request another guard if you feel it is necessary.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your site specific training looks like:
• Does it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double bank? (Double banking is the procedure for having a seasoned guard working in the exact same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the answer to every one of these questions and be sure they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site special training to get an understanding of what goes into preparing a guard to work in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their work is not significant and they begin to find themselves as not as a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the 2 methods of remote supervision that prove most successful are:
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are on your premises. These tracking systems allow the security guard business to track the time and log the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the safety guard provider provides a method of making sure each guard is safe and alert. By having guards check-in regularly together with the safety guard business, at least each 30 minutes, guards believe their safety is important and being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety while you are not there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they know their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be confident the adviser is not really a security guard business. If so, your audit is guaranteed to turn up problems with your current security guard business.